FAQ
Frequently asked trade questions.
Lead times, bespoke sizing, materials, service issues and trade accounts — the answers furniture retailers ask for most.
Our typical lead time for sofa orders is approximately 3–4 weeks from order confirmation. Lead times can vary depending on the model, order quantity, fabric and material availability, bespoke requirements, and our current production schedule.
As our furniture is made to order, each order is planned into our production schedule to ensure it is manufactured and quality checked before dispatch.
For larger projects, bespoke orders or orders requiring specific fabrics and finishes, lead times may vary. Your HA Upholstery sales contact will confirm the estimated lead time when your order is placed and keep you updated throughout the process.
No. HA Upholstery is a trade-only furniture manufacturer and does not sell directly to the general public. We supply our furniture exclusively to approved trade account holders, including furniture retailers, interior and contract furniture businesses, property and accommodation providers, and other commercial customers.
If you are interested in stocking our furniture or purchasing from us for your business, please contact our sales team to discuss opening a trade account and to learn more about our ranges, pricing and ordering process.
No. All HA Upholstery sofas are made to order in your chosen model, configuration and fabric. Once your order is confirmed, it is scheduled for production at our UK manufacturing facility.
Yes. We can offer bespoke dimensions on selected sofa models. Please speak with our sales team to discuss your required size and available options.
Our seat cushions use R36 high-quality reflex foam with a Dacron wrap, providing a supportive and comfortable sit. Firmer foam options are also available on request.
We offer an extensive selection of fabrics, colours and textures across our sofa collections. Trade account holders can request fabric swatches and receive support from our sales team when selecting the right options for their requirements.
Yes. Our products are manufactured using fire-regulated (FR) materials and are designed to meet applicable UK furniture fire safety regulations and quality requirements.
Please contact our customer service team with details of the issue and supporting images. Our team will assess the issue and advise on the appropriate repair, replacement or resolution.
Contact the team as soon as possible. Orders cannot be cancelled once they have entered production.
Simply contact our sales team or request a trade brochure. We’ll review your business details and provide you with our trade pricing, product information and everything you need to start ordering.